We have frequently complained that First Capital Connect FCC do not disclose statistics which truly represent the Thameslink route’s performance. We have therefore started a petition which we will present to FCC and the media in order to draw attention to this issue.
There are numerous reasons why the current FCC statistics need changing, and they are listed below. If you agree with us please sign the petition and help us expose the sham of a service FCC really provide!
- The Thameslink route is used primarily as a commuter route, but the statistics measure performance at the final destination. This is of little use when the majority of customers get off in central London. Their statistics should reflect this, and perhaps the destination station should be changed to i.e. St Pancras International.
- The statistics combine both rush hour and off peak travel. These should be separated.
- FCC only provide cancellation statistics combined for both the Thameslink and the Great Northern route. These should be separated.
- FCC only classify a service as ‘late’ if it arrives more than 5 minutes after the scheduled time at its destination. This should be reduced to 1 minute.
- Some late running trains become ‘fast services’ half way through their journey. FCC should clarify if these are included in their performance statistics as it will distort them.
One of our guest bloggers – Stuart, has created an application which attempts to more accurately record the route’s performance, and addresses some of the key issues listed above. This application can be viewed here. In future we will be able to compare the official FCC stats with the more realistic stats generated by this application.
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