Mary Grant (Managing Director) has issued a statement saying sorry.
http://www.firstcapitalconnect.co.uk/sorry
I am also sorry – because I dont know what sorry means. Do you ever find when you repeat a word over and over again it loses all meaning? I have heard the word ’sorry’ so many times from FCC it doesnt mean squat….
We are sorry to announce that the blah blah train is delayed
We are sorry that the train is cancelled
We are sorry we have no drivers
We are sorry the train has broken down
We are sorry the train did not stop at the advertised stations
We are sorry we didnt communicate properly
ENOUGH SORRYS MARY – SHE DOESN’T EVEN LOOK SORRY!
Mary suggests that we all claim compensation using the ‘delay repay’ scheme, but to be honest (and as many of you have pointed out) this scheme is a complete joke! And for the following reasons.
- Compensation only paid on journeys delayed 30 mins or more. So even though I have been delayed on average 16 minutes on every journey / 32 mins a day, 2hr 40 mins a week we get nothing. FCC managed to reschedule trains so most people were delayed under the 30 mins!
- When claiming compensation there is no space (online or written form) to enter extra details. For example, a train is cancelled, but the next one was overcrowded and so impossible to board, hence making the delay greater than 30 mins. This needs to be detailed. I have emailed FCC about this and they suggest writing to them by post or email to detail the journey.
- You are only compensated 50% of a single ticket when delayed up to 30 mins, so that amounts to a couple of quid in the form of a rail voucher! Great use when you use an oyster card.
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8 comments ↓
The 00:26 from west hampstead to st albans, arrived fashionably late at around 00:55 last night. Once I boarded it proceded to break down almost straight away. We waited for around 20 minits, about 5 minits in the pitch black after all the lights went off.
A fuse was replaced and we were on our way! Then the train swiftly stacked it again and broke down outside Mill Hill. The fuse was replaced again, only to immediately fail! More darkness!
Finally another train came along and pushed our sorry coaches into mill hill station, where everyone had to get off and stand in the rain for 15 minits for the next train…
I finally arrived home at around 02:30
FCC = Fu%&ing Crap Company
I’m beginning to wonder if FCC are in league with traditionalist social engineers working on a theory that if they subject groups of us (carriages) to collective misery (delays and appalling disregard for customer care) that they will foster some kind of cheery war spirit among us all. You know, we all start singing songs and swapping heart warming songs about our families. We then take those happy times into the wider world and spread the love?
Or maybe they just don’t give a shit.
Their messages of sorry are totally meaningless. I still don’t know what the comment ‘you might know our names and we might know yours’ on their colour posters even MEANS. I suppose I should be glad they spent the extra money on full colour posters…. oooh. Shiny.
my frustrations with this execrable company can be found at :
http://www.redbubble.com/people/berndt2/writing/4207324-it-sucks-to-be-a-customer
If anything, dear Mary (not!) looks rather smug.. doesn’t surprise me though, this being her!
just heard from andrew dismore on some correspondence that these drivers earn £35k for 35 hour week rising to £50k+ with overtime
absolutely scandelous that these numb skulls can earn such money in recessionary times
What First Crappy don’t appear to want to disclose is that delay is against the actually published timetable and not their emergency issue.
So if a train is delayed or cancelled in the emeregency timetable it may be worth looking at the published timetable. ie. what is a 20 minute delay in the emergency timetable may in fact be a 35 minute delay when using the real published timetable.
Its perhaps for this reason that there was a great reluctance of FCC staff at St Pancras to give me a copy of their “New” timetable.
Just keep hitting them with delay-repay claims does not seem unreasonable.
Look at those “fat cat” smug faces on the First Cattle “We Are Sorry” posters. …………
Are these people really “Directors of FCC” ? or do they just hold roles in FCC which include in their job title the word “Director”………….
Similar to that of “Road Sweeper”
Another woman in control, the last one was a disaster, appears to be the same situation with this one……get ‘em out! Sol, your comment regarding the drivers is unfair. Good on them if they can earn that kind of salary. Perhaps check your spelling and punctuation before calling people ‘numb skulls’.
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