It has been reported by The Times that FCC will extend its compensation package to season ticket holders to 5 per cent of the value of a season ticket or ten free days of travel. This is an increase from the 5 days of travel previously announced by FCC directors. Analysts expect the compensation package, which is on top of the normal ‘Delay Repay’ compensation to cost FirstGroup about £1 million.
It is still not clear how the compensation will be paid, if it will only be paid to annual season ticket holders, or if monthly ticket holders and oyster travelcard users will be also be compensated. IhateThameslink will be meeting with FCC and will be discussing compensation amongst other issues. if you have a question you would like to ask , just post a comment below or tweet @ihatethameslink.
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4 comments ↓
No where near enough!
I think its really poor that they still cannot deliver a reliable service – despite claiming a full service is running its clear from their own updates that this is not the case –
Live train updates:
11:07 Sutton Surrey to Luton due 13:00
(Message Received: 05:14:52 28/01/2010)
13:37 Sutton Surrey to Luton due 15:30
(Message Received: 08:24:35 28/01/2010)
Can someone explain to me the logic in giving annual and monthly season ticket holders the same 10 day’s worth of compensation on future business. If I’d bought a monthly season ticket in November and then an annual one in December, would I be entitled to the compensation of 10 days twice?
I’m not disputing that the service has been on the disastrous side of appalling for the last few months, but i think the update information in the last comment has been interpreted incorrectly. The due times indicate when the train is scheduled to arrive at the final destination (a total journey of just under 2 hours) and not the length of the delay.
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