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	<title>IHateThameslink &#187; compensation</title>
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	<link>http://www.ihatethameslink.co.uk</link>
	<description>Providing temporary relief to your Thameslink pain.</description>
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		<title>Full Thameslink compensation terms leaked!</title>
		<link>http://www.ihatethameslink.co.uk/thameslink-compensation-terms-leaked/</link>
		<comments>http://www.ihatethameslink.co.uk/thameslink-compensation-terms-leaked/#comments</comments>
		<pubDate>Sat, 30 Jan 2010 17:25:03 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[First Capital Connect and Thameslink News]]></category>
		<category><![CDATA[compensation]]></category>
		<category><![CDATA[ihatethameslink.co.uk news]]></category>
		<category><![CDATA[first capital connect]]></category>
		<category><![CDATA[thameslink]]></category>

		<guid isPermaLink="false">http://www.ihatethameslink.co.uk/?p=416</guid>
		<description><![CDATA[IHateThameslink has got its grubby little hands on a leaked internal First Capital Connect document that outlines the full terms of the Compensation FCC are offering commuters. We cannot reveal our source, as unfortunately the email self destructed within 10 seconds &#8211; weird.
Anywho, you can read the whole document by downloading it here, but we [...]]]></description>
			<content:encoded><![CDATA[<p><strong>IHateThameslink has got its grubby little hands on a leaked internal First Capital Connect document</strong> that outlines the full terms of the Compensation FCC are offering commuters. We cannot reveal our source, as unfortunately the email self destructed within 10 seconds &#8211; weird.</p>
<p>Anywho, you can read the whole document by <a href="http://www.ihatethameslink.co.uk/other_media/discount_refund_scheme.pdf" target="_blank">downloading it here</a>, but we have also summarised the main points below.<span id="more-416"></span></p>
<p><strong>What can we get?</strong></p>
<ul>
<li><span style="color: #3584b7;"><strong>A discount voucher</strong></span> to be redeemed when renewing a ticket either at an FCC booking office or via the FCC website</li>
<li><span style="color: #3584b7;"><strong>Free tickets</strong></span> sent in the post</li>
<li><span style="color: #3584b7;"><strong>A refund</strong></span> against the cost of their First Class ticket, in recognition that First Class was declassified for several weeks</li>
</ul>
<p>The table below provides a guide as to what you may be able to claim for</p>
<p><img class="alignnone" title="Compensation table" src="http://www.ihatethameslink.co.uk/other_media/comp_table.png" alt="Compensation table" width="487" height="489" /></p>
<p><strong>How can I clam?</strong></p>
<ul>
<li>From Wednesday 3 February until Sunday 31 March 2010, eligible Thameslink route season ticket customers will be able to apply for discounts, free tickets and refunds.</li>
<li>Customers must complete an online application form available from Monday 8 February 2010 and provides proof of purchase.</li>
<li>Customers can also fill in a paper application form and post it, along with proof of their tickets, to a special freepost address if unable to apply online.</li>
</ul>
<p><strong>Other useful Info</strong></p>
<ul>
<li>Holders of inter-available season tickets, Oyster Travelcards, scholar/child season tickets, who fit the criteria outlined in the scheme’s terms and conditions, are also eligible.</li>
<li>Free tickets can be given to friends and family to use.</li>
<li>Tickets must be used by 31 December 2011.</li>
</ul>
<p><strong><br />
</strong></p>
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		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>FCC to pay extra compensation to thameslink commuters.</title>
		<link>http://www.ihatethameslink.co.uk/fcc-to-pay-extra-compensation-to-thameslink-commuters/</link>
		<comments>http://www.ihatethameslink.co.uk/fcc-to-pay-extra-compensation-to-thameslink-commuters/#comments</comments>
		<pubDate>Tue, 26 Jan 2010 23:53:52 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[First Capital Connect and Thameslink News]]></category>
		<category><![CDATA[compensation]]></category>
		<category><![CDATA[first capital connect]]></category>
		<category><![CDATA[thameslink]]></category>

		<guid isPermaLink="false">http://www.ihatethameslink.co.uk/?p=411</guid>
		<description><![CDATA[It has been reported by The Times that FCC will extend its compensation package to season ticket holders to 5 per cent of the value of a season ticket or ten free days of travel. This is an increase from the 5 days of travel previously announced by FCC directors. Analysts expect the compensation package, [...]]]></description>
			<content:encoded><![CDATA[<p><strong>It has been reported by The Times that FCC will extend its compensation package</strong> to season ticket holders to 5 per cent of the value of a season ticket or ten free days of travel. This is an increase from the 5 days of travel previously announced by FCC directors. Analysts expect the compensation package, which is on top of the normal &#8216;Delay Repay&#8217; compensation to cost FirstGroup about £1 million.<span id="more-411"></span></p>
<p>It is still not clear how the compensation will be paid, if it will only be paid to annual season ticket holders, or if monthly ticket holders and oyster travelcard users will be also be compensated. IhateThameslink will be meeting with FCC and will be discussing compensation amongst other issues. if you have a question you would like to ask , just post a comment below or tweet <a href="http://twitter.com/ihatethameslink" target="_blank">@ihatethameslink</a>.</p>
<p><a href="http://business.timesonline.co.uk/tol/business/industry_sectors/transport/article7003799.ece#cid=OTC-RSS&amp;attr=6848682" target="_blank">Read the full Time article here</a></p>
]]></content:encoded>
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		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Thameslink services crumble in snowy weather.</title>
		<link>http://www.ihatethameslink.co.uk/thameslink-services-crumble-in-snowy-weather/</link>
		<comments>http://www.ihatethameslink.co.uk/thameslink-services-crumble-in-snowy-weather/#comments</comments>
		<pubDate>Fri, 08 Jan 2010 13:55:52 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[First Capital Connect and Thameslink News]]></category>
		<category><![CDATA[Thameslink Delays]]></category>
		<category><![CDATA[Thameslink fail]]></category>
		<category><![CDATA[compensation]]></category>
		<category><![CDATA[delay]]></category>
		<category><![CDATA[fcc]]></category>
		<category><![CDATA[First Capital Connect Complaints]]></category>
		<category><![CDATA[thameslink]]></category>

		<guid isPermaLink="false">http://www.ihatethameslink.co.uk/?p=378</guid>
		<description><![CDATA[First Capital Connect advised customers  not to travel  and to leave London by 7pm yestersday. Their Twiter status was
Limited service this eve on Thameslink route, don&#8217;t travel unless you have to. Advise that you leave London by 7pm. May not be later trains.
Morning commuter services were severly disrupted, by up to 2 hours in [...]]]></description>
			<content:encoded><![CDATA[<p><strong>First Capital Connect advised customers  not to travel </strong> and to leave London by 7pm yestersday. Their Twiter status was</p>
<blockquote><p>Limited service this eve on Thameslink route, don&#8217;t travel unless you have to. Advise that you leave London by 7pm. May not be later trains.</p></blockquote>
<p>Morning commuter services were severly disrupted, by up to 2 hours in some cases,  and nearly all services were cancelled by mid afternoon. <a href="http://www.ihatethameslink.co.uk/fcc-fail-gallery/Its-snow-joke.../" target="_blank">A snapshot of the live departure table</a>, submitted by one of our readers shows the extent of the disruption.<span id="more-378"></span></p>
<p>Comments on Twitter suggest that some train operators managed to run an acceptable service (such as Southern), so why did FCC fall on its face once again? Who knows.</p>
<p>Today, FCC are running two service per hour on the Thameslink route, but expect crowded trains, and most probably extended delays later this afternoon.</p>
<p>It wont add up to much, but I encourage everyone affacted to <a href="https://www.firstcapitalconnect.co.uk/Main.php?sEvent=DelayRepay" target="_blank">claim compensation from FCC </a>.</p>
]]></content:encoded>
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		<slash:comments>8</slash:comments>
		</item>
		<item>
		<title>FCC confirms five free days travel for customers + shocking video!</title>
		<link>http://www.ihatethameslink.co.uk/fcc-confirms-five-free-days-travel-for-customers-shocking-video/</link>
		<comments>http://www.ihatethameslink.co.uk/fcc-confirms-five-free-days-travel-for-customers-shocking-video/#comments</comments>
		<pubDate>Tue, 29 Dec 2009 19:48:04 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[First Capital Connect and Thameslink News]]></category>
		<category><![CDATA[compensation]]></category>
		<category><![CDATA[delay]]></category>
		<category><![CDATA[first capital connect]]></category>
		<category><![CDATA[First Capital Connect Complaints]]></category>
		<category><![CDATA[thameslink]]></category>

		<guid isPermaLink="false">http://www.ihatethameslink.co.uk/?p=359</guid>
		<description><![CDATA[Mary Grant has confirmed that Thameslink commuters will receive five free return tickets. FCC spokesman Gavin Beazant also said: “We will be offering passengers these tickets from mid-January. It means they can use them for a week&#8217;s free travel or to take four friends out.
It is still not clear how these free tickets will be [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Mary Grant has confirmed that Thameslink commuters will receive five free return tickets</strong>. FCC spokesman Gavin Beazant also said: “We will be offering passengers these tickets from mid-January. It means they can use them for a week&#8217;s free travel or to take four friends out.</p>
<p>It is still not clear how these free tickets will be issued, and how customers will be able to claim them. Stay tuned in to<a href="http://www.ihatethameslink.co.uk" target="_blank"> I hate thameslink</a> for more info.</p>
<p>In other news, our friends over at <a href="http://www.penaltyfareappeal.co.uk/wordpress/?p=764" target="_blank">Penalty Fare Appeal</a> have been sent this shocking video of a FCC driver with the door to the <span id="more-359"></span>driving cab open for the entire journey whilst also speaking to another member of staff. Not only is this extremely dangerous, especially during the recent spell of severe weather, but is against railway regulations.</p>
<p>The video has been submitted to FCC who are now investigating the incident.</p>
<p><object classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="425" height="350" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0"><param name="src" value="http://www.youtube.com/v/exJW5m3nHAs&amp;feature" /><embed type="application/x-shockwave-flash" width="425" height="350" src="http://www.youtube.com/v/exJW5m3nHAs&amp;feature"></embed></object></p>
]]></content:encoded>
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		<slash:comments>10</slash:comments>
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