Entries Tagged 'compensation' ↓

A few months ago I posted regarding engineering works forcing me to drive to work - and costing me about 4 times as much as the train – because First Capital Connect refused to provide a bus service to replace their regular timetable.

I wrote to FCC asking for compensation to the tune of 79 miles at the standard £0.40 per mile, minus the cost of what the train ticket would have cost me (£7.90), a total of £23.70. I also asked for a reassurance that if engineering works affected regular arrival times in the future, they would run a replacement bus service to arrive at least as early as the first train normally would.

This is the response I received (click the image to see the original, or below for the text: Continue reading →

IHateThameslink has got its grubby little hands on a leaked internal First Capital Connect document that outlines the full terms of the Compensation FCC are offering commuters. We cannot reveal our source, as unfortunately the email self destructed within 10 seconds – weird.

Anywho, you can read the whole document by downloading it here, but we have also summarised the main points below. Continue reading →

It has been reported by The Times that FCC will extend its compensation package to season ticket holders to 5 per cent of the value of a season ticket or ten free days of travel. This is an increase from the 5 days of travel previously announced by FCC directors. Analysts expect the compensation package, which is on top of the normal ‘Delay Repay’ compensation to cost FirstGroup about £1 million. Continue reading →

Mary Grant has confirmed that Thameslink commuters will receive five free return tickets. FCC spokesman Gavin Beazant also said: “We will be offering passengers these tickets from mid-January. It means they can use them for a week’s free travel or to take four friends out.

It is still not clear how these free tickets will be issued, and how customers will be able to claim them. Stay tuned in to I hate thameslink for more info.

In other news, our friends over at Penalty Fare Appeal have been sent this shocking video of a FCC driver with the door to the Continue reading →

According to penaltyfareappeal.co.uk and a chap on twitter who ‘knows a man who knows a man’ it looks like Thameslink season ticket holders are to get 5 free days travel. More details can be found on the penalty fare appeal website here. FCC have seen a backlash from customers who feel the current ‘delay repay’ system is inadequate , especially during the recent debarcle with the drivers refusing to work overtime and it looks like FCC have decided to ‘get customers back on side’ by giving us 5 days free travel. Continue reading →